[Lady Harmony] – PRIVACY POLICY
Welcome to the Privacy Policy for Lady Harmony ABN 15496098071
In this Privacy Policy “Tanya Elise", "Tanya Elise Fitzgerald", "Tanya Fitzgerald", "Lady Harmony", "we", "us" or "our" refers to Lady Harmony ABN 15496098071 and our Website (Site) www.ladyharmony.com.au
This Privacy Policy sets out our commitment to protecting the privacy of your personal information including, our clients, customers, suppliers, and employees.
This Privacy Policy applies to the product(s) and service(s) we provide, including on our Website (Site) www.ladyharmony.com.au and our social media channels and explains how we collect, hold, use and disclose data to carry out the service(s) we provide and constitutes part of our Website Terms & Conditions.
This Privacy Policy does not cover information that you submit on other Websites, even if we communicate with you on those Sites. For example, if you post something on Instagram, Facebook, TikTok, Pinterest, Twitter, or YouTube, that information is governed by the Privacy Policies on those Websites and is not governed by this Privacy Policy.
You can contact us for privacy related questions by emailing us at tanya@ladyharmony.com.au
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (Cth), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.
If you are a client, customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.
By providing your personal information to us, you consent to us collecting, holding, using, and sharing your personal information as outlined in this Privacy Policy.
Our responsibilities include:
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We determine how and why your data is processed.
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We do not sell or rent your details to any third parties.
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We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.
Your responsibilities include:
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To read this Privacy Policy and our Website Terms & Conditions.
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If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.
How and when we collect Data:
From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically. We have set out some examples below of how we may collect data from you:
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When you send us an Enquiry Form
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When you send us a Registration Form
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When you send us a Waitlist Form
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When you complete a New Client Form
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When you complete a Questionnaire
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When you subscribe to our Email/Mailing List
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When you set up an Account/Members Account
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When you make a Booking (Online or In-Person)
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When you attend a Seminar, Event, Retreat we may organise
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When you make a purchase from our Website
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When you instruct us to act on your behalf
Different types of data that we may collect include:
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Contact details (name, address, email)
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Financial Information (bank details when you are making a purchase)
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Data about the products or services you purchase
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Data that identifies you (your IP address, login, browser type, time zone, browser plug ins, geolocation, what operating system and version)
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Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)
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Data about your experience and satisfaction with our Site and the legal products and/or services that you have purchased from us or others
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Data about any information we gather that relates to your attendance at Seminars, Retreats, and/or Events held by us (including webinars and podcasts)
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Data relating to your circumstances and such other information that is relevant to the matter(s) in which we are instructed by you
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If you are an employee or prospective employee, data relating to your qualifications, skills and experience
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If you are a supplier of goods and services or a prospective supplier, information about your products, services and pricing
Why and how we use your data and disclosure include:
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.
We will use your data for the purposes it was collected, and related purposes included:
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To run our Site
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Provide you with products, information, and services
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Customer support
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Track your purchase history
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Detect and prevent fraud
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Improve our Site
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Marketing (with your consent)
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Make your experience on our Site more efficient and enjoyable
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Market research e.g., we may contact you for feedback about our products and services
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Provide you with information about Seminars, Events, and/or Retreats, other products or services or opportunities that may be of interest
We may disclose your data for the purposes it was collected and also:
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As required by law subject to our obligations
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With your consent
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Within our business
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In order to sell our business (if we were to ever sell, we may need to transfer data held to the new owner)
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Google Analytics and Facebook
Google:
We use Google Analytics functions. You can find out how your data is collected here and there are instructions here on how to opt-out of Google Analytics data tracking.
Our use of Google Analytics may include but is not limited to display advertising and remarketing. You may see our adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our Site. When you log onto our Site, we, with the help of Google Analytics, use your browsing behaviour to connect this with other data that you previously provided to us in accordance with this privacy policy.
Facebook and Instagram:
We use Facebook and Instagram Insights to track your interaction with our Facebook Page, Facebook Group, and our Instagram page as this allows us to track usage and improve the performance of our page(s). We will use Facebook and Instagram Analytics to better measure, track and understand customer user experience to enable us to improve our products and services that we offer. You can check out Facebook’s and Instagram’s Privacy Policy and if you want to opt out of seeing ads on Facebook or Instagram based on information we have received, you can control this in your ad preferences.
What are your choices if you don’t agree with our Privacy Policy?
Don’t provide us with personal data. You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.
Marketing:
We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved, we will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by (a) completing the contact us form on our contact page or by unsubscribing within the email if you have previously subscribed to our Email/Mailing List.
Your rights include:
You can exercise your rights at any time by contacting us via the contact us page on our Site - Contact us or via email tanya@ladyharmony.com.au
You can access information we hold about you:
We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g., another person’s confidentiality or intellectual property rights). We will tell you if we can’t comply with your request and why.
Inaccurate information:
You can contact us to ask us to correct any information we hold about you, that you believe is inaccurate.
Objections to using data for profiling or automated decisions:
We may use your data to determine what products and services are relevant to you (e.g., tailoring our emails based on your behaviour. Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.
You have the right to be forgotten:
You have the right to request for your data to be erased. This means we must delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.
You have the right to make a complaint regarding the use of your data:
If you have any complaints regarding how your data is handled, please contact us via our contact us page: Contact Us or via email to tanya@ladyharmony.com.au. If you are not satisfied with our response to your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at OAIC (www.oaci.gov.au) or call OACI on 1300 363 992.
Users outside of Australia:
Where you are located outside of Australia, the information we collect may be processed in and transferred between your location and Australia. Australia may not have the equivalent data protection laws to those in force in your location.
How secure is the data collected:
We realise that our customers trust us to protect their personal information. We take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. For example, this includes:
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Password access to accounts
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Storing electronic data with reputable third-party storage providers who have appropriate security protections
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Limit access to personal information to individuals who need to know.
Where do we store data:
We use service providers based around the world. Consequently, your data may be processed in countries outside of Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared.
How long do we store data:
We will keep your data for as long as we need it, and this period will also depend on your interactions with us. If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes. When we no longer need to keep your information, we will delete it.
Third parties who process your data:
We share data with third parties in the following circumstances:
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Other companies in our group of companies, as necessary to operate our Site
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Our suppliers and service providers working for us e.g., payment processors
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Our professional and legal advisors
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Third parties engaged in fraud prevention and detection
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Law enforcement or other government authorities
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Where we have your consent to do so or otherwise where we are legally permitted to do so.
Payment security:
Our Site is hosted on Square (www.squareup.com). They provide us with the ecommerce platform that allows us to sell our products and services to you. Your data is stored through Square’s data storage, databases and the general Square application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Square stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Square’s Terms of Service (https://squareup.com/au/en/legal/general/ua) or Privacy Statement (https://squareup.com/au/en/legal/general/privacy-no-account).
Age of consent:
By using this Site, you represent that you are at least the age of 18 years of age and below the age of 70 years of age in your State or Territory of residence and have the legal capacity to enter into a legally binding contract. Our Site should not be used by anyone under the age of majority, and we do not knowingly collect data from anyone under the age of majority.
Cookies:
While we do not use browsing information to identify you personally, we may use cookies, web beacons, and other tracking technologies to collect certain information about your use of the Site such as the pages your visit, the date and time of your visit, your IP address, and your interaction with the Site. A cookie is a small file containing a string of character that is sent to your computer or mobile device when you visit a Site. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store unique identifiers, user preferences, and other information. You can reset your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, some site features or services may not function properly without Cookies.
Turning off cookies:
Our Site uses cookies and similar technologies to provider certain functionality to our Site. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.
Changes to our Privacy Policy:
Any changes to this Privacy Policy will be posted onto the site. Unless stated otherwise, changes will be effective immediately upon being placed onto the Site. Your continued use of the Site means you agree to be bound by the amended Privacy Policy.
For any questions, please contact Tanya at:
Email: tanya@ladyharmony.com.au
Lady Harmony ABN 15496098071
Last update: 13/02/2023